Service 01 — Diagnostics

Find the gap — before designing the solution

Structural analysis of where and why learning doesn't translate into action. Result: a gap map and grounded hypotheses for the next step.

Why this matters

Most solutions are built without a diagnosis

Organizations where "learning doesn't work" have usually already tried solutions: a new provider, a new platform, gamification, more content, shorter courses. None of them were based on understanding where exactly the gap is.

Diagnostics is not a compliance audit or a content quality review. It's structural analysis: why people who completed training and formally know what to do — aren't doing it in real work.

The answer almost never lies in the content. It lies in the architecture: sequence, roles, feedback, transfer conditions, load, economics, and alignment with the actual workflow.

Typical symptoms

  • "People complete the course — and nothing changes"
  • "Completion rate is high but behavior is the same"
  • "We don't understand why learning doesn't produce results"
  • "We want to rebuild L&D — but don't know where to start"
  • "Launching an EdTech product — want to ensure it will work"

Process

How diagnostics works

01

Context interview

We start with understanding: what's happening, what's been tried, what's considered a problem — and what the real problem is. Often these are different things.

02

System analysis

We examine the existing learning system as a whole: materials, formats, metrics, roles, infrastructure, workflow before and after training. Interviews with L&D leads, managers, participants.

03

Gap analysis

Where the system loses connection between learning and action. What's missing: practice, feedback, transfer conditions, workplace support, correct metrics, accountability.

04

Diagnostic report

Structured document: gap map, hypotheses about the nature of each gap, priorities by impact and feasibility, recommendations for the next step.

05

Review session

Discussion of the report with key client stakeholders. Q&A, priority discussion, defining the next step — regardless of whether we continue working together.

What you get

Deliverables

Diagnostic report — a structured document that stays with you. It describes the system as it is, a gap map and grounded hypotheses about the nature of each gap.

Prioritized change list — what to change first, what can wait, what doesn't make sense to change without changing something else.

Recommended next step — a specific, realistic and grounded proposal for moving forward, regardless of whether we continue working together.

Diagnostics is a standalone product. Its result can be used with any partner or internally. No obligation to continue working together.

Studio working principle

Parameters

  • Duration: 2–4 weeks
  • Format: remote (video calls + async)
  • Language: RU / EN
  • Minimum context: 3–5 interviews + access to materials

Request diagnostics

Describe the situation

What's happening, what you've tried. No need to be precise — that's what the first conversation is for.

Or directly: georgii@askesis.academy

What happens next

I'll respond within 24 hours with a time for a first 30-minute call. Goal: understand the context and determine whether diagnostics makes sense.

Next step after diagnostics

→ Architecture design